Improving Service Quality, Unsyiah Achieved ISO 9001: 2015

15.12.2020 Humas

Syiah Kuala University (Unsyiah) achieved ISO (International Organization for Standardization) 9001: 2015 certification which was audited by PT Decra Group Indonesia. This award was given specifically to the Institute for Research and Community Service (LPPM) Unsyiah which has succeeded in implementing standardization and quality management systems for higher education services.

Chairman of LPPM Unsyiah, Prof. Dr. Taufik Fuadi Abidin, S.Si. M.Tech said that this success has become an encouragement for the institution he leads to continue to improve services, work efficiency, organizational systems, administration and other work governance.

LPPM he said, began to focus on certification in early June by preparing an ISO administrative proposal. The audit process took place quite tough on November 16-17, which presented Dr. Ir. Era Purwanto, M.Eng and M. Ainum Najib, MM from PT. Decra Group Indonesia which is also a representative of Management System Certification Global (MSC Global) Australia.

"During the audit process, we have succeeded in showing evidence that ISO standards have been implemented effectively and well," said Taufik, Tuesday (12/15/2020).

Unsyiah Rector, Prof. Dr. Ir. Samsul Rizal, M.Eng appreciated LPPM in winning the ISO award. This success is a year-end gift that is proud and complements the ISO awards that have been won by other institutions and bureaus in Unsyiah. This is also proof of how serious Unsyiah is to continue to strive to provide the best service in a sustainable manner.

He hopes that this standardization can have a positive impact on society as well as a guarantee of quality and service quality.

"Unsyiah as an educational institution must be a good example for the community on how to provide excellent and effective service," said the Rector.

Meanwhile, the Director of PT Decra Group Indonesia, Ir. Solichin Agung Darmawan said that the success of LPPM Unsyiah in achieving ISO was something that rarely happened in other campuses. Because usually, LPPM standardization follows the ISO standard achieved by universities.

He said, the ISO certificate is valid for three years and each year will be re-audited. If the ISO recipient does not meet service standards, then his party will revoke the certificate. For that, it takes consistency, commitment, and a spirit of change so that this does not happen. He also hopes Unsyiah will be able to maintain the ISO he has achieved. This is a task as well as a challenge that must be maintained.

"Hopefully this certificate can help LPPM and support research in Scopus and Sinta, thus making Unsyiah stronger and becoming a platform for education in Indonesia," he concluded. (Public Relations Unsyiah / fer)